At Sara Belliti, we strive to ensure your satisfaction. If a product does not meet your expectations, you have the option to return or exchange it in accordance with the conditions below.

1. Returns

As all pieces are made to order, each order is considered a custom creation. As such, returns, exchanges, and refunds are not accepted.

2. Eligibility Conditions

To be eligible for a return or exchange:

• The product must be in its original condition, unworn, undamaged, and accompanied by its packaging and accessories (box, certificate, etc.).
• Personalized or custom-made jewelry cannot be returned or exchanged, except in the case of a manufacturing defect.
• Any return that does not comply with these conditions may be refused.

3. Return Procedure

1. Contact us: Send an email to contact@sarabelliti.com with your order number, the product concerned, and the reason for the return or exchange.
2. Await our confirmation: Once your request is approved, we will provide you with return instructions.
3. Send the product: Return the product in secure packaging to the address indicated in our confirmation.

4. Return Shipping Costs

• Returns within Europe: Return shipping costs are the responsibility of the Customer.
• Returns outside Europe: Return shipping costs and any customs duties or taxes are the responsibility of the Customer.

We recommend using a shipping service with tracking to ensure the receipt of your return.

5. Condition of Returned Products

All returned products will undergo quality control:

• If the product is accepted, we will proceed with a refund or exchange according to your request.
• If the product is deemed non-compliant (worn, damaged, or incomplete), we will not be able to process the return, and it will be sent back to you.

6. Refunds

• Refunds are processed using the same payment method used for the order, within 14 business days after receipt and validation of the return.
• Original shipping costs are non-refundable, except in case of an error on our part or a defective product.

7. Exchanges

If you wish to exchange a product:

• Contact us to check the availability of the new item.
• Processing times for exchanges vary depending on manufacturing and shipping.

8. Defective Products or Order Errors

If you receive a defective product or if an error was made in your order:

• Send us an email at contact@sarabelliti.com with photos of the problem and a detailed description.
• Return shipping costs will be covered by Sara Belliti in these specific cases.

9. Contact

For any questions regarding this Return and Exchange Policy, please contact us:

• Email: contact@sarabelliti.com
• Instagram: sarabellitiparis